We provide Free Worldwide Shipping!
- Items are shipped within 3 business days.
- No item is shipped until full payment has been received through PayPal.
- Shipments cannot be made to P.O boxes.
- Orders received and paid for on Thursday will be shipped on Sunday, which is a working day in Israel.
- Every item is shipped with an invoice.
- The shipments are fully insured before shipping.
- All taxes levied in the hometown of the purchaser is settled by the buyer.
- Seren Diamond DOESN’T COVER any local duties and taxes applied by local authorities.
- We are shipping our diamonds with Malca Amit, standard shipping services provide 4-5 days delivery excluding national holidays that can cause a delay in delivery. Please note that no shipment can be accepted by Malca Amit without providing your ID/Passport number and your contact number. For more information, please check Malca Amit’s shipping policy.
We accept PayPal only
If for any reason you are not satisfied, you can return the item to us within 14 –day, money-back guarantee.
A full refund will be given under the following conditions:
1. The merchandise must be returned within 14 days upon receiving it, and it must be in its original condition.
2. The merchandise must not be damaged.
3. The merchandise must not have been worn.
4. The merchandise must not have been used.
5. The merchandise must precisely match product data records.
Refunds will be made by PayPal.
Diamonds are inspected upon receipt prior to any refunds, exchanges or credits being made.
Return shipping fee will be paid by the buyer only.
Merchandise that does not match product data in our records will be returned or refused. If the merchandise is accompanied by the certificate, it must be shipped to us together with the returned item in the same parcel.
Please insure the merchandise against loss in transit and prepay freight and handling charges.
If for any reason you decide to choose another shipping option that doesn’t provide full insurance, then it will be at your own risk.
SEREN DIAMOND LTD. is not responsible for any diamond that is not actually received or returned to us in accordance with the aforementioned terms.
Remember to contact us before sending back to get full shipping instructions.